How annoying is this?
You ask someone to create a communication for you. They send it at the last minute; and it is not what you wanted. So, you have to re-write bits (which is often harder than doing it from scratch) with a very tight deadline (which is always just horrible).
It is easy to think:
- They did this to annoy you, and that;
- It is 100% their fault
However, the answer for these are:
- But they did not, and
- It is not their fault.
Instead, it can often be because of the brief you gave them. So, brief them better by explaining:
- the benefits to them of creating the communication for you - to increase their buy-in, and help motivate them to do a great job
- what you want the communication's recipient to do as a result of receiving it - to help ensure everyone focuses on the #1 thing - its impact. It also helps keep it shorter.
- what you want the communication to be like - 'inspiring', 'funny', 'robust' and etc - to guide on style and tone.
- the benefits to the recipient - to help create something persuasive.
- the recipient's concerns to ensure your colleague removes them.
- an overview of content to include and exclude - to give them the structure.
- the mechanism - a briefing paper, document, slide-set and others.
You will notice there is minimal steer on actual content. That is because they can create that. After all, if you give them everything, it is not delegation but dictation. This style of briefing helps the recipient of your communication, your colleague and - of course - you ... not least because you get your evening back.
Action point
Next time you brief someone, use the above - or similar - bullet points to guide them. It is worth spending an extra five minutes doing this; you will get your time back when they send the better first draft to you.
Source: Brief people better, so you get the communications you want, first time by Andy Bounce
Tiada ulasan:
Catat Ulasan